Terms and conditions

Welcome to KD Grooming Studio!

This Terms and Conditions agreement outlines the rules and regulations for your use of our service. By continuing to use our service, you agree to these terms. If you do not agree, please exit the website.

Terms and Conditions for Grooming:

The following Terms & Conditions covers services by the groomer and/or salon. By ticking the consent box on the checkout page, you are agreeing that you have read and accepted these terms and conditions, and hereby release the salon from any responsibility of the below-mentioned process and all medical problems that may be uncovered and/or occur during the services. Should my pet require veterinary care after or during the service, I hereby agree for the salon to seek veterinary services and to pay all fees if required. All the groomers/salons on the Tuft platform are independent establishments. Please always check with individual salons if you are concerned about any information below. Tuft accepts no responsibility for the below and as a third-party service, shall not be held responsible if these terms and conditions are not read correctly and injury happens during services.

Pet Safety
Due to the intimate nature of the grooming process, or a pets tolerance lever for stress, strangers or handling, some pets can become anxious or reactive during the grooming process.
If we determine that continuing the grooming service would present a threat to your dog’s emotional or physical health, and/or the safety of the groomer completing the service, we will discontinue today’s service and contact you immediately. In the event this happens, I understand I will be responsible for any services rendered.
We will take every precaution necessary to complete the grooming service safely and humanely, using appropriate industry safety equipment including; grooming loops, muzzles and restraints. I grant permission to the selected salon/groomer to utilise the correct restraints for the health and safety of my pet and grooming service provider.

Clip off
Matted coats can cause a variety of skin and health problems and does not allow the air to circulate to the skin, which can lead to hot spots, bacterial and fungal infections. Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin problems.
Matted fur also pulls and binds, causing pain to your pet when they move or lay on the mats. The skin underneath may be raw and inflamed. Matted coats will not dry properly which can also lead to skin infections.
If your pets coat is matted, your pet’s coat may need to be clipped extremely short and may show signs of skin irritation and sores.
Dogs that have not been groomed regularly may become stressed and find the grooming session painful.
It is our goal to make your pet’s grooming experience as stress free as possible. Sometimes, due to the condition of the coat, we may determine that the only humane thing to do is a shave down. This is a short clip, removing all the matting. It is unfeasible to de-mat/brush out the coat as this would cause excessive pain and suffering.
There is a strong chance that your pet’s skin will become more irritated during the clipping process. We recommend using a medicated shampoo to help soothe any irritation that may occur. Due to the mats being tight against the skin, the only way of removing them is to use a short blade to clip between the skin and mats he/she may be nicked/cut because we must work so closely to the skin. We are very careful, but the possibility of injury is there, and you need to be aware of this.

Cage drying
Some of the listed salons may use cage drying as a method for some dogs. If the groomer/salon recommends your dog to be cage dried, I understand that the groomer will use the following safe practices when the dryer is in use:
  • Dryers will have working temperature gauges and timers.
  • Only equipment manufactured for cage drying will be used
  • Manufacturer instructions will be followed
  • Pets drying in this way will be properly monitored
  • We will contact you before using this method if it is deemed necessary for your pet

Senior pets
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. Please make sure you have filled out your pets profile as fully as possible so the service provider is fully aware of any known medical issues before starting the service.
I understand that in the best interests of my pet, the salon/groomer may request immediate veterinary treatments. I am aware that this will be at my expense if emergency services are required.
I understand that senior pets have a greater chance of injury during grooming. I will not hold my selected salon/groomer responsible for an accident or injury to my pet.

Creative grooming
If you have chosen a creative/exotic groom as a grooming preference in your pets profile, you need to be aware of and accept the following.
  • End results may be different than expected as dye products will react differently on different coat types, this could affect the vibrancy and shade of the colours.
  • Colours may fade over time, and can only be permanently removed by cutting the fur. By agreeing to the terms and conditions, I understand the permanency of the dyes used.
  • Only pet safe products should be used at the salon, but I am aware that my pet may have a reaction to the product – even if a patch test is carried out first. If you are concerned about the products used, it is advised you contact the groomer directly before booking to understand which brands they use.
  • Colour transfer may occur on surfaces, including, but not limited to; clothing and furniture. The salon will not be held responsible for colour transference, nor held liable for the cost of removing colour transfer from surfaces.


Terms and Conditions for Dog Grooming Students

  1. Registration: By enrolling in this course, you agree to abide by the terms and conditions outlined herein.

  1. Course Fees: All course fees must be paid in full prior to the commencement of the course, unless otherwise agreed upon with the course administration. Certification will not be awarded until all course fees have been paid. Course bookings are non-refundable.

  1. Attendance: Regular attendance is essential for successful completion of the course. Participants are expected to attend all scheduled sessions punctually. Any absences must be communicated to the course instructor in advance. Missed sessions will not be rescheduled. If additional sessions are required as a result of absence additional fees will be incurred. 

  1. Course Materials: Course materials provided to participants are for personal use only and may not be distributed or reproduced without prior consent from the course administration.

  1. Conduct: Participants are expected to conduct themselves in a professional manner at all times during the course. Disruptive behavior, including but not limited to harassment or disrespect towards instructors or fellow participants or inappropriate handling or treatment of the dogs will not be tolerated and may result in immediate expulsion from the course without refund.

  1. Health and Safety: Participants are responsible for ensuring their own health and safety during practical sessions. This includes following all safety guidelines provided by the instructor, handling grooming tools and equipment with care, and adhering to proper hygiene practices. Personal Protective equipment in the form of aprons, disposable gloves and ear defenders will be provided. Participants are required to provide suitable, non-slip footwear. 

  1. Insurance: The course administration and instructors will not be held liable for any personal injuries or property damage sustained during the course as a result of failure to follow instructions. 

  1. Course Changes: The course administration reserves the right to make changes to the course schedule, curriculum, or instructors if necessary. Participants will be notified of any changes in a timely manner.

  1. Assessments: All assessments will be undertaken by appropriately trained and qualified instructors. Grades are provisional until any internal verification checks have been undertaken. All work is subject to an annual quality check from the awarding body. Learner work will be retained by the organisation until after all quality checks have been completed.

  1. Certificate of Completion: Participants who successfully pass all course requirements  will be awarded a certificate of completion issued by the appropriate awarding body. For full details on the course assessments see the course handbook.

  1. Intellectual Property: All intellectual property rights associated with the course materials, curriculum, and instructional content remain the property of KD Grooming. Participants may not reproduce, distribute, or use course materials for commercial purposes without prior consent.

  1. Complaints and appeals: Any complaints or appeals regarding the course delivery or assessment should be addressed inline with the Complaints Policy.

By enrolling in the course, you acknowledge that you have read, understood, and agree to abide by the above terms and conditions.